RESIDENT LIAISON OFFICER

  • Full Time
  • Permanent
  • Merton & Ealing
  • Applications have closed.

Reference Number: RLO_MER_EAL
Location: Merton/Ealing (scattered)

Resident Liaison Officer – Merton & Ealing 

Actaris Site Services is looking for a Resident Liaison Officer for Merton & Ealing.

This is a temp role for a main contractor working on social housing and refurbishment projects in and around the London area.

You must have a full UK driving licence and your own vehicle.

Perm Rate: £26,000 + £3500 car allowance.

Experience:

Ideally, we are looking for candidates that have experience working in the housing sector already as a Resident Liaison Officer or Tenant Liaison Officer.

Duties:

  • Health & Safety
  • Ensure residents are aware of all works due to be carried out, the timescales, and staff and contractor contact details.
  • As a Resident Liaison Officer, you will be the key point of contact for residents whom we are carrying out work for, delivering excellent customer care to ensure the program of work is met.
  • Visit residents in their homes to discuss their specific circumstances and compile household profiles to assist in delivering works.
  • Issuing relevant documentation to residents
  • Achieve targets for resident satisfaction.
  • To investigate and assist in the resolution of any complaint by residents in connection with the works. If unable to resolve initially and ensure that the Contract Manager is briefed on cases that will require their input for resolution.
  • To provide statistical information on customer satisfaction results as required by the Management Team.
  • Work together with the site team with the aim of delivering additional profit.

0207 2641935 or email h.mitchell@actaris-ss.co.uk

Tagged as: Resident Liaison Officer

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