RESIDENT LIAISON OFFICER

  • Full Time
  • Permanent
  • Southend

Reference Number: RLO_SOU
Location: Southend

Resident Liaison Officer – Southend 

Actaris Site Services are seeking a Resident Liaison Officer to work for a main contractor working on social housing and refurbishment projects in Southend, Essex Area.

You must have a full UK driving licence and your own vehicle.

Salary

£26,000 + £3500 car allowance.

Immediate start

Experience

Ideally, we are looking for candidates that have experience working in the housing sector already as a Resident Liaison Officer or Tenant Liaison Officer.

Duties

Health & Safety

Ensure residents are aware of all works due to be carried out, the timescales, and staff and contractor contact details.

As a Resident Liaison Officer, you will be the key point of contact for residents whom we are carrying out work for, delivering excellent customer care to ensure the program of work is met.

Visit residents in their homes to discuss their specific circumstances and compile household profiles to assist in delivering works.

Issuing relevant documentation to residents

Achieve targets for resident satisfaction.

To investigate and assist in the resolution of any complaint by residents in connection with the works. If unable to resolve initially and ensure that the Contract Manager is briefed on cases that will require their input for resolution.

To provide statistical information on customer satisfaction results as required by the Management Team.

Work together with the site team with the aim of delivering additional profit.

Please get in touch for more information or for an informal chat about the role.

0207 2641935 or email h.mitchell@actaris-ss.co.uk

Tagged as: Resident Liaison Officer

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